Alerting Customer Delivery Experience Management
Description
Enabling real-time visibility across the lifecycle of parcel shipments, the Alerting customer delivery experience management solution gives e-commerce shippers the ability to increase revenue and customer satisfaction.
The logistics optimization software solves challenges for shippers by enabling real-time shipment notifications across key milestones of the package’s journey from creation to delivery, as well as delivery exceptions.
Features include configurable email or SMS notifications, a white-labeled landing page detailing the package’s status and progress history, and the ability add product placements and announcements, all increasing customer communication.
To support e-commerce shippers in making intelligent, data-driven decisions, shipment lifecycle reporting delivers insights across all organizational shipping data in both out-of-the-box and customizable dashboards.