Order Intelligence Hub

A single-pane-of-glass view of the entire lifecycle of every order, the Order Intelligence Hub extends real-time visibility. By integrating order data, load information across modes, yard shipments, inventory visibility, and other critical third-party systems, such as warehouse management systems and order management systems, shippers and their supply chain partners have a powerful tool to identify industry pain points, create supply chain optimization, eliminate inefficiencies, manage exceptions, reduce expenses, and increase customer satisfaction at every step of an order’s journey. With the goal of breaking down silos across systems, this solution was developed in close collaboration with major consumer packaged goods (CPG) customers.

The platform brings visibility, agility, and data sharing to the supply chain by connecting the physical and digital worlds of warehouses, stores, and transportation with machine learning. Through shared dashboards, participating members can take advantage of a real-time view of facilities, lanes, and interchanges causing the most inefficiencies for CPG companies. With the Order Intelligence Hub, users can drill down into the line-item level impacts of bottlenecks and can then collaborate across teams to resolve those inefficiencies.

By integrating disparate systems, it enables collaboration and insight throughout the lifecycle of every order. Teams can much more effectively manage exceptions by identifying issues and their root causes in real time. Customizable, persona-based dashboards provide every stakeholder group — from supply planning through to customer service and facilities management — with the data and metrics that matter most to them.