Internet Retail Operations


The increasing popularity of online shopping makes internet retailing a megatrend that cannot be ignored. Internet Retail Operations offers enduring insights on operational issues and principles for the management of internet supply chains. Book details the evolution of information technology's role in retail supply chain networks, is impact on supply chain networks, and how this has changed service operations. It also addresses information technology in relation to service and retail industries, then explores how supply chain dynamics impact traditional service and retail delivery, the costs involved, and customer satisfaction and loyalty.


Book includes:
  • tables
  • vignettes
  • graphs
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